The following sections describes the support that is available to you throughout this course.
TRU Open Learning Faculty Member Support
Your Open Learning Faculty Member will guide your learning in this course, mark and comment on your assignments, and provide you with whatever assistance you need with your coursework. You are encouraged to contact your Open Learning Faculty Member early and often; for example, when:
- You wish to discuss any aspect of the course content.
- You do not understand some aspect of the course instructions or assessments.
- You have difficulty with any of the course readings or activities.
- You have a question or a problem arising from your Open Learning Faculty Member’s comments or grading of your assessments.
Library Support
The Thompson Rivers University Library provides you with access to print, audiovisual, and online resources to successfully complete your assignments and for further reading on any topic discussed in this course. TRU’s Distance, Regional, and Open Learning (DROL) Library Services provide specialized services that you can use at a distance, including one-on-one research assistance and the delivery of library materials directly to you. You can request assistance and/or order library materials by online form, email, phone, or fax. For more information about TRU Library’s policies and services for TRU-OL students, visit the Library’s website at https://www.tru.ca/library/services/distance.html.
If you are looking for information on how to access subject-specific resources, such as information about searching article databases, check out the “Research Guides” tab on the library homepage. For a general introduction on to how to find and use library resources, visit the Library Research 101: Doing Research at a Distance guide at http://libguides.tru.ca/distance. After you find the journal you are looking for, you need to log in to licensed databases with your student number and library PIN.
If you have any questions regarding the resources or the services provided by DROL Library Services, go to http://www.tru.ca/library/services/distance.html or contact the library by email at distancelib@tru.ca or by phone at 250-852-6402 or 1-800-663-1699 (toll free).
Technical Support
If you are having problems using the tools or features of the course website, check if you are using the correct hardware and software required for your course at https://www.tru.ca/distance/services/student-orientation.html.
If you still are experiencing problems, go to the IT Service Desk at https://www.tru.ca/distance/contact/helpdesk.html.
If you are having problems accessing the course website or have other related questions, you can phone the IT Service Desk at 1.888.852.8533 (toll-free in Canada), 250.852.6800 (Kamloops, BC), and 1.250.852.6800 (International); or email ITServiceDesk@tru.ca.